Returns & Exchanges

At Ancestral Cosmetics, we honor the purity of our ingredients and want you to be fully satisfied with your ritual. If a product does not resonate with your skin, we offer returns or exchanges within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team at [email protected] with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring the product is at least 75% full and includes all original components.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned item, a full refund will be processed to your original payment method within 5-7 business days.